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Quality

Recognized Level 3 Patient Centered Medical Home

Novant Health Rowan Family Physicians received it's Level 3 Patient Centered Medical Home Recognition on March 15,2012. The Patient Centered Medical Home (PCMH) is a promising model of health care delivery that aims to improve the quality and efficiency of care. Physician Practice Connections-PCMH identifies practices that promote partnerships between individual patients and their personal clinicians, instead of treating patient care as the sum of several episodic visits. Each patient's care is tended to by clinician-led care teams, who provide for all the patient's health care needs and coordinate treatments across the health care system.  Medical home clinicians demonstrate the benchmarks of patient-centered care, including open scheduling, expanded hours and appropriate use of proven health information systems. To receive recognition, which is valid for three years, Rowan Family Physicians demonstrated the ability to meet the program's key elements embodying characteristics of the medical home. The standards are aligned with the joint principles of the Patient-Centered Medical Home established with the American College of Physicians, the American Academy of Family Physicians, the American Academy of Pediatrics and the American Osteopathic Association.

Novant Health Rowan Family Physicians met key program components in the following areas:

  • Written standards for patient access and enhanced communications
  • Appropriate use of charting tools to track patients and organize clinical information
  • Responsive care management techniques with an emphasis on preventative care
  • Adaptation to patient's cultural and linguistic needs
  • Use of information technology for prescriptions and care management
  • Use of evidenced-based guidelines to treat chronic conditions
  • Systematic tracking of referrals and test results
  • Measurement and reporting of clinical and service performance

Location

Hours

Monday to Friday 7 a.m. to 5 p.m.

Acute care Monday to Thursday
5 p.m. to 6 p.m.
Saturday*
8 a.m. to 11 a.m.
Sunday*
1 p.m. to 4 p.m.

*Walk-in acute care available
on Saturday and Sunday.